Q: Are you a trading company or a factory?
A: We are a manufacturer with designing, manufacturing, marketing and exporting.
Q: What is the MOQ?
A: 1000 pcs per design per color. If you can not reach MOQ, please discuss your order quantities with us directly, we will try our best to follow your requirements.
Q: Can I get the sample?
A: Yes, of course. We can provide a free sample for you. If you want to sample, just pay for the express fee.
Q: How long to product samples?
A: Make the sample will need 5-7days. More samples will need more time to make.
Q: Do you provide OEM/ODM service?
A: Yes, we can custom for you. But customer needs to send us the details about the mug, and we will make a sample for you to confirm.
Q: What are the payment terms?
A: We accept T/T, western union, Paypal, Bank, customers can choose from them.
Q: How does your manufacturer do regarding quality control?
A: We have a QA/QC team which are strict with quality control.
Q: Which kinds of certification would you have?
Q: How long will my order take to arrive?
A: Depending on the shipping method selected and the type of order placed. And our production time is about 25-45 days. Anything is up to your confirmed time.
Q: How can we choose the shipping way?
A: For small order, we will suggest you choose the express, such as the DHL, FEDEX, UPS, TNT, etc.
For the larger order, we will suggest you choose by sea. If you are urgent, you can choose from the air. We will help you to choose the best efficient shipping way according to your detail requirements.